Shipping policy

Payments

At VELABODY LLC, we offer multiple payment options for your convenience. We accept wire transfers, ACH payments, credit cards, and cash, depending on what best suits your needs. All payments are processed securely, ensuring the protection of your information and a speedy checkout process. If you have any questions about payment options, our customer service team is available to assist you.

Shipping

We strive to provide efficient and hassle-free service. We ship throughout the United States with reliable logistics partners. Most of our products ship at no additional cost within the continental United States. If you'd like to ship your purchases to places like Puerto Rico, Alaska, or Hawaii, please contact us for a quote.

Product Availability

When you purchase from VELABODY, we ensure that in-stock products are prepared and shipped within 24 hours of payment confirmation. If any products are unavailable at that time, we will notify you immediately to offer alternatives or arrange shipping.

Partial Shipments

Occasionally, orders may be shipped from different locations, meaning you may receive your products in separate deliveries. There will be no additional charges for these multiple shipments, and we will keep you informed at every step.

Packaging Safety

We make sure each product is well packaged to prevent damage during shipping. If you notice any damage to the package upon receipt, please notify the carrier and our customer service team immediately within 24 hours.

Shipping Methods

Most of our shipments are made via ground transportation, with an estimated delivery time of 3 to 6 business days. For larger items, we utilize freight forwarding services, which include curbside delivery for commercial addresses. If you'd like delivery to your premises or business, we offer special delivery options at an additional cost.

International Shipping

For shipments outside the United States, we offer the option to ship a selection of our products internationally. Some equipment or furniture may not be available for export. If you would like more information about shipping costs and customs clearance, please do not hesitate to contact us.

Shipment Tracking

Once your purchase is processed, you will receive a tracking number to monitor the status of your order. Our customer service team will be available to answer any questions or concerns during the shipping process.